Hanover Swim Club | Safe Sport

HSC Safe Sport

The Hanover Swim Club strives to provide a fun, safe environment for all of our swimmers, coaches, officials, parents and other participants. We are committed to a culture of respect, equity, diversity and inclusion. The information and resources in the below sections support our commitment to all of our participants.

Code of Conduct
Dispute Resolution: Complaints, Discipline & Appeals
Injuries & Concussions
Mental Health (includes immediate crisis support)

Also visit Swim Ontario Sport Safety Resources.

Code of Conduct

All participants of the Hanover Swim Club are expected to follow the following Code of Conducts:

HSC Code of Conduct

Swim Ontario Code of Conduct - See Page 18 in Swim Ontario Procedure Document

Swimming Canada Code of Conduct

Dispute Resolution: Complaints, Discipline & Appeals

As part of our commitment to Safe Sport and in order to provide the best experience possible for our participants, we will be following the steps below:

Club Operations

For concerns, complaints or questions about HSC operations (i.e. programming, schedule, fees, pool time, refunds, etc.). Please email the club president.

Coaching

For questions about your swimmer's progress, lessons plans and other items specific to your swimmer's group, contact the Lead coach for the group.

For concerns, complaints or questions about Group selections and criteria, overall group programming, swim meets, items not addressed by the lead coach and minor code of conduct issues, please contact the club head coach.

Parent Representative

For any questions or concerns not addressed by the above, or in situations where you would feel more comfortable discussing with someone other than the president or coaches, please contact the parent representative.

Formal Complaints

For more serious concerns or complaints such as code of conduct, bullying, harassment, forms of assault, inappropriate behaviour, discrimination, etc. Please review HSC-P&P-0012 and complete HSC-FORM-0007 linked below.

This process is completely confidential and complaints are reviewed by the club's impartial Dispute Resolution Officer (DRO), who is independent of the club's board and coaches.